Lucent Aura

Our standard processing time is 1-2 business days. Once shipped, delivery times vary based on your location. For detailed information on shipping timelines and options, please see our full shipping policy here.

Please see our Shipping and Return policies page here.

We're so sorry to hear that! We pack every order with care, but sometimes accidents happen. Please email us at contact@lucentaura.com within 48 hours of delivery with a photo of the damaged item, and we will be happy to send a replacement.

Currently, we only ship within the United States. We are hoping to expand to international shipping in the future, so please check back for updates!

Once your order has shipped, you will receive an email with your tracking number and a link to the carrier's website where you can follow your package's journey.

We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact us immediately at contact@lucentaura.com. We will do our best to accommodate your request if the order has not yet been shipped.

Please contact us at contact@lucentaura.com as soon as you realize the error. If the order has not yet shipped, we can update the address. If it has already shipped, we will work with you and the carrier to find a solution.

Our system allows for one discount code per order.

We use different waxes for different products to ensure the best performance. For our container candles (tea lights, tin candles, 5oz, 7oz, 8oz, and 12oz jars, and our massage oil candles), we use a luxurious Coco Apricot Creme wax. This is a vegan blend of natural apricot, coconut, soy, and a tiny amount of food-grade paraffin. It's gluten-free, toxin-free, paraben-free, and phthalate-free. For some specialty 12oz candles, we use a Gel Wax made from mineral oil and polymer resin. While visually stunning, gel wax is not biodegradable.

For all of our container candles, we use all-natural wood wicks that provide a clean burn and a gentle, crackling sound. For our sculpted and tapered candles, we use traditional lead-free cotton wicks.

For the best experience, always trim the wick to 1/4 inch before each use. On the first burn, allow the wax to melt all the way to the edges of the container to prevent "tunneling." Never burn a candle for more than 4 hours at a time.

Soot can occur if the wick is too long or if the candle is in a drafty area. Always trim your wick to 1/4 inch before every burn. If you see soot, extinguish the flame, let the candle cool, and wipe the inside of the jar with a dry paper towel.

For our wax melts and tarts, we use a supreme parasoy pillar wax, which is a blend of soy wax and high-quality, food-grade paraffin. This blend allows for a strong scent throw and easy release from the warmer. While not 100% all-natural, it is gluten-free, toxin-free, paraben-free, and phthalate-free.

Simply break off one or two cubes from the tart and place them in the dish of an electric or tealight wax warmer. As the wax melts, it will release its beautiful fragrance into the room. Do not add water.

Typically, the scent from one or two cubes will last for 8-12 hours of use. You can continue to remelt the wax until the fragrance has faded.

The easiest way is to warm the wax slightly for a minute or two until it has softened, then slide the solid puck of wax out. You can also place the cooled dish in the freezer for 10-15 minutes, and the wax should pop right out. Alternatively, you can use cotton balls to soak up the melted wax while it is still liquid.

Our room sprays are made with high-quality, skin-safe ingredients. However, we always recommend using them in a well-ventilated area and away from direct contact with pets and children. Avoid spraying directly on pets or their bedding.

Yes! Our sprays are perfect for refreshing linens, curtains, and upholstery. We recommend patch-testing on a small, inconspicuous area first to ensure colorfastness.

The longevity of the scent depends on the room's ventilation and size. It's designed to provide an immediate burst of fragrance. For a longer-lasting scent, we recommend pairing it with one of our candles or reed diffusers in the same fragrance.

Yes, our room spray bottles are made of recyclable glass. We encourage you to rinse the bottle and repurpose it for other uses, like a small vase for flowers or a container for your own DIY cleaning sprays.

We sell both traditional incense sticks and incense cones. Our sticks are handcrafted from premium natural joss powder and sustainably sourced bamboo. Our cones are made using high-quality charcoal and bamboo.

Our incense sticks burn for approximately 45-60 minutes each. Our incense cones have a shorter, more intense burn time of about 15-20 minutes per cone.

Always use a proper incense holder designed to catch the ash. Place it on a heat-resistant surface, away from flammable objects like curtains or paper. Never leave burning incense unattended, and keep it out of reach of children and pets.

To preserve the fragrance, store your incense in a cool, dark, and dry place. Keep it in its original packaging or an airtight container to prevent the scents from fading over time.

Our reed diffusers typically last for 3-4 months, depending on the airflow and humidity of the room.

To refresh or intensify the fragrance, simply flip the reeds over every few days. The more reeds you use, the stronger the scent will be. For a lighter scent, use fewer reeds.

Over time, reeds can become clogged with dust and oil, which reduces their ability to diffuse the scent. We recommend replacing the reeds every 2-3 months for the best performance. You can also try flipping them more frequently.

Yes, you can! To reuse the bottle, first discard the old reeds. Then, carefully wash the bottle with soap and warm water and let it dry completely before adding a new fragrance oil and a fresh set of reeds.

Each bath tea comes with a wooden scoop. You can scoop the desired amount directly into a warm bath and let the contents infuse the water. Alternatively, you can place the contents into a reusable muslin or organza bag for a mess-free soak.

We use a variety of high-quality products to create our bath teas. Because each blend is unique, we invite you to see the detailed list of ingredients on our bath teas page here.

While the botanicals are natural, we recommend using a drain strainer or a reusable bag to prevent them from clogging your pipes, especially if you have sensitive plumbing.

To keep your bath tea fresh and fragrant, store it in its original sealed packaging in a cool, dry place away from direct sunlight and moisture.

Our soaks are formulated with a blend of different ingredients to help soothe sore muscles, detoxify the body, and soften the skin. Our bath soaks are perfect for all skin types.

Each of our bath soaks has a unique formulation. For a detailed list of ingredients for each specific blend, please see our bath soaks page here.

Each bath soak comes with a wooden scoop. We recommend using the scoop to add about 1/2 cup of the soak to a standard-sized bathtub for optimal relaxation and benefits. You can adjust the amount based on your personal preference.

While our soaks are designed to be gentle, we always recommend checking the specific ingredient list on the product page if you have very sensitive skin or known allergies. A patch test is also a good idea.

Some of our soaps are made with different ingredients, but they are all designed to be a gentle and moisturizing option, particularly suitable for sensitive skin. They are free from harsh detergents found in many commercial soaps.

We use a variety of nourishing oils, butters, clays, and botanicals in our soaps. For a detailed list of ingredients for each specific bar, please see our soap collection page here.

To extend the life of your handmade soap, keep it on a draining soap dish and allow it to dry out completely between uses. This prevents it from becoming soft and dissolving too quickly.

All real soap is made through a chemical reaction between lye (sodium hydroxide) and oils, called saponification. However, there is no lye left in the final, cured bar of soap. The lye is completely consumed in the process, leaving only pure soap, glycerin, and nourishing oils.

For best results, we recommend using our sugar scrub 2-3 times per week to gently exfoliate dead skin cells and reveal a healthy, radiant glow.

No. Our formula is designed to rinse off cleanly, leaving your skin feeling perfectly soft, moisturized, and smooth, not greasy.

Our sugar scrubs are formulated for the body. The skin on your face is more delicate, so we recommend using a product specifically designed for facial exfoliation.

We recommend using the scrub *before* shaving. Exfoliating first helps to remove dead skin cells and lift the hairs, allowing for a closer, smoother shave and helping to prevent ingrown hairs.

A warm foot soak can help relieve aches and pains, soften rough skin and calluses, and provide a moment of relaxing self-care after a long day.

Our foot soaks are made with a blend of therapeutic salts and essential oils. For a detailed list of ingredients for each specific blend, please see our foot care page here.

You can enjoy a relaxing foot soak as often as you like! For general maintenance and relaxation, 1-3 times per week is a great routine.

The water should be warm, but comfortable to the touch. Avoid using water that is too hot, as it can be damaging to your skin.

A lotion bar is a solid block of lotion that stays solid at room temperature. Simply warm the bar between your hands for a few seconds and then glide it over your skin. Your body heat will melt the perfect amount of lotion.

Yes! Because it's solid, it's perfect for travel. No need to worry about liquid restrictions or spills in your bag.

It can! The bar is designed to melt with body heat, so it may soften or melt in very high temperatures, such as inside a hot car. We recommend storing it in a cool, dry place. If it does melt, simply place it in a cool location and it will solidify back to its original state.

We recommend keeping your lotion bar in the tin it came in or on a soap dish to keep it clean and protected. Store it away from direct sunlight and heat.

Yes! All of our products are beautifully packaged and can be gifted as is. Simply enter the recipient's address as the shipping address during checkout.

Absolutely. We love creating unique gifts for clients, employees, and events. Please contact us at contact@lucentaura.com to discuss your needs.

Yes, you can enter a separate shipping address from your billing address at checkout. This makes sending gifts to friends and family easy.

No, our packing slips do not include pricing information, so you can ship a gift with confidence that the value will not be disclosed to the recipient.

We're thrilled you're interested! Please visit our Wholesale page and fill out the application form. Our team will review it and get back to you shortly.

Bulk orders are for customers purchasing a large quantity for a single event or personal use. Wholesale is for registered businesses who wish to resell our products. As a small business, we are not currently accepting new wholesale partners for very large orders, but we are happy to discuss bulk pricing for your event.

Once your wholesale application has been approved, you will be granted access to a private section of our website where you can view our full wholesale catalog and pricing.

Most of our core product line is available for wholesale. Some limited edition or seasonal items may not be. The full list of available products will be in the wholesale catalog.

We love connecting with our community! The best way to find out about upcoming markets and events is to check our company blog and follow us on our social media channels.

We're always open to new ideas and collaborations! Please send your proposal to contact@lucentaura.com, and we'll be in touch.

We enjoy partnering with creators and brands that align with our values. If you have a collaboration idea, please reach out to us at contact@lucentaura.com with your media kit and proposal.

You can find our blog by clicking the "Blog" link in our website's main navigation menu or footer. We share product stories, event news, and candle care tips there!

Yes, we love creating memorable favors for your special events! For our specific party favor products and their available quantities, please see our collection here. If you would like to purchase another product as a party favor, please email us at contact@lucentaura.com.

There is no minimum order quantity for our pre-set party favors. The product page for each favor includes the specific quantities they are sold in. For custom requests, a minimum may apply.

To ensure we can give your order the attention it deserves, we require a minimum of 2 weeks lead time for custom favor orders. For our standard party favors, please allow for our normal processing and shipping times.

Absolutely! We can work with you to design a custom label that matches your event's theme, including names, dates, and special messages. A design fee may apply. Please contact us at contact@lucentaura.com to start the process.