Shipping policy

At Lucent Aura, we carefully prepare and package every order with care to ensure it arrives safely and in excellent condition.

Shipping Overview

 

Order Processing

Orders are typically prepared and packaged within 1–2 business days.

Processing times may vary during holidays, high-volume periods, or for special and custom orders.

Shipping & Delivery

Standard delivery typically takes 3–7 business days.

Delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, or other circumstances outside of our control.

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking

Tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow time for the carrier’s tracking system to update after your shipping confirmation is sent.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at contact@lucentaura.com.

We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lucent Aura is not responsible for orders shipped to an incorrect address provided by the customer.

Shipping Delays

Lucent Aura is not responsible for delays caused by the shipping carrier, weather, holidays, high shipping volume, or other circumstances outside of our control.

Questions About Your Shipment

For questions or concerns regarding your shipment, please contact us at:

contact@lucentaura.com