Refund policy
At Lucent Aura, we are dedicated to providing you with high-quality, handcrafted products. Due to the nature of our items and for hygiene reasons, all sales are final and non-refundable.
We encourage you to carefully review your order before finalizing your purchase.
Exception: Defective or Damaged Products
Your satisfaction is important to us. In the rare event that you receive a defective or damaged product, we will gladly offer a replacement or store credit.
Return shipping cost: For approved defective or damaged items, Lucent Aura pays for return shipping and will provide a prepaid return label (returns are by mail only).
To report a defective or damaged item:
- Contact Us: You must notify us within [5] days of receiving your order by emailing our customer service at Lucentaura.info@gmail.com.
- Provide Proof: Please include your order number, a detailed description of the defect or damage, and clear photographic evidence of the issue.
- Assessment: We will review your claim and may require the item to be returned for inspection. If a return is necessary, we will provide you with instructions and a pre-paid shipping label.
- Resolution: Upon confirmation of the defect or damage, we will process a replacement product or issue a store credit for the full value of the item, including any original shipping costs.
We reserve the right to deny returns or exchanges for items that do not meet the criteria for being defective or damaged, or if the claim is made outside the specified timeframe.