Refund policy

At Lucent Aura, we are dedicated to providing high-quality, handcrafted products. Due to the nature of our items and for hygiene reasons, all sales are final. We do not accept returns or exchanges and do not offer refunds or store credit.

We encourage you to carefully review your order before finalizing your purchase.

Exception: Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and a clear photo of the damaged or defective item, and we’ll assist with a replacement.

Return Shipping

If we require the damaged or defective item to be returned, Lucent Aura will provide return instructions and a prepaid return shipping label. Returns are by mail only.

How to Report a Damaged or Defective Item

1. Contact us within 48 hours of delivery at contact@lucentaura.com.
2. Include your order number and a clear photo of the damaged or defective item.
3. We will review the issue and may request additional information or require the item to be returned for inspection.
4. Once the claim is approved, we’ll assist with a replacement only.

Lucent Aura reserves the right to deny claims that do not meet the damaged or defective item criteria or that are submitted outside the 48-hour timeframe.