Cancellation policy

At Lucent Aura, we take pride in providing high-quality products and exceptional customer service. To maintain the efficiency of our operations and ensure timely delivery of orders, we have implemented a no cancellation policy.

Once an order is placed with Lucent Aura Candle Business, it cannot be cancelled. We understand that unforeseen circumstances may arise, but all orders are considered final once confirmed. Any changes to the order, including cancellation, will result in the full cost of the order being charged to the customer.

We strive to fulfill orders promptly and meet our customers' expectations. If there are any concerns or issues with an order, please contact us immediately to discuss potential solutions. Thank you for your understanding and support of Lucent Aura Candle Business.